RETURNS AND REFUNDS

 Dear Customer, you can exercise your right of return and refund, without any penalty, within 14 calendar days from the day of receipt of the goods purchased, pursuant to articles 64 and following of the Consumer Code (Legislative Decree 22.07.2005 n. 206).

It is an essential condition for exercising the withdrawal that the integrity of the products intended to be returned is preserved. In particular, the products must not have been worn, used, damaged, or lacking in integral elements of the product (eg packaging).

PLEASE NOTE: If the return does not comply with these conditions, it will not be possible to proceed with the refund e the return. We therefore ask you to carefully check the product before proceeding with the return.

To better manage the return, we ask you to follow these simple steps:

a) send an e-mail to shop@niuxe.com, with subject:  RETURN and ONLINE ORDER NUMBER. This email must indicate:

- reason for return: very important for us to test our suppliers

- data for the transfer: these data must be sent ALONE in case you have paid for your purchase via BANK TRANSFER

b) carefully pack the returned item, using the packaging we used for shipping where possible. If this is not possible, you can use your own packaging but always remember to prepare the package with care in order to protect your return (from shocks and water)

c) inside the neck the print of the 'order confirmation "e-mail must be inserted received when ordering. This will make it easier to identify your return faster. 

Upon receipt of the email we will send you ADDRESS WHERE TO SEND THE RETURN

d) once the package has been received, our team will check the integrity of the return, will send you a confirmation email and will proceed with the refund, through the payment channel you used for the purchase. Refunds, except in exceptional cases, will be made within one week of sending the confirmation email.

e) If the return is not intact, you will receive an email notification of the problems encountered. If the product is used or damaged, we will not be able to proceed with the refund and the product cannot be returned to you.

The RETURN COSTS are currently paid by Niuxe with a limit of 5 returns per year.


Special cases: 

1) In accordance with art. 59 of the Consumer Code, the right of withdrawal is legitimately excluded for MOBILE PHONE COVERS and CUSTOMIZED PRODUCTS in which customization is explicitly requested as they are made to measure. 

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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